The Serious Illness Care Programme UK is committed to protecting your privacy. This policy explains how we will handle the personal information you provide to us and what we learn about you from your visit to our web site.
Data Protection Act
We are conscious of our responsibilities under the Data Protection Act 1998 and we shall endeavour to ensure that any personal information we obtain and use will always be held, used, transferred and otherwise processed in accordance with that Act and all other applicable data protection laws and regulations.
What is personal information?
Personal information is information that can be used to identify you. It can include your name, date of birth, email address, postal address, telephone number, fax number and credit/debit card details.
What personal information do we collect?
We collect personal information when you ask about our activities, register with us (for example, registering on a discussion board), order products and services (such as publications and email newsletters), or otherwise give us personal information.
By submitting personal data manually or in electronic form to this website, or by using this site, you automatically give your consent that all personal data you submit may be processed in the manner and for the purposes described below.
Other information we collect
If you do nothing other than read pages or download information while using this web site, we will collect information about your visit. This information will not personally identify you. It relates to
(i) the Internet domain and IP address from which you access the web site
(ii) the type of browser and operating system you use
(iii) the date and time of your visit,
(iv) demographic and interest information from Google,
(v) the pages you visit, and
(vi) the address of the website from which you linked to us (if applicable).
Why do we collect information, including personal information?
We collect information to help us improve our web service and the information available to users, make each visit more rewarding and enable online interaction with The Serious Illness Care Programme UK.
How do we use your information?
We will use your information (personal or otherwise) to provide you with the services, products or information you have requested. We may need to share your information with our service providers, associated organisations and agents for these purposes.
The data we collect is used in aggregate (and therefore anonymously) to monitor the use of our website and to research our users’ behaviour, demographics and interests. This allows us to gain a better understanding of how our users navigate and use the website and, therefore, improve our service to you and to the hospital. By using the demographic and interest reports, we are able to tailor sections of the website for the people who use it and in particular for the patients and their parents.
Any information (personal or otherwise) we collect is stored and processed in the UK. Your information is not shared with third parties or used in any other way, other than described in this policy or as required by law, unless you agree.
We reserve the right to share your personal information if we are legally obliged to and to enable us to apply our terms and conditions and other agreements. This includes exchanging information with other organisations for fraud and credit risk reduction and for police investigations.
Security of information
The Serious Illness Care Programme UK is responsible for holding the data it collects from you securely.
Unfortunately, no data transmission over the internet is 100% secure. As a result, while we use our best endeavours to protect your information, The Serious Illness Care Programme UK cannot guarantee the security of any information you transmit to us and you do so at your own risk. When we collect your information, we use strict procedures and security features to prevent unauthorised access.
This information helps us to improve our website.
The information we collect through cookies is anonymous and not personally identifiable. It does not contain your name, address, telephone number, or email address.
To find out more about cookies and how you can disable them please visit www.allaboutcookies.org
The accuracy of your information
While we endeavour to ensure that the information we hold about you is accurate and, where necessary, kept up to date, we shall assume that in the absence of evidence to the contrary, the information you provide us with is accurate. If you inform us, or we become aware, of any inaccuracies in the information it shall be promptly rectified by us. We do not retain any information about you which is out of date or which is no longer required.
Changes to the policy
You have a right to access the personal data we hold about you from using this website. If you wish to obtain a copy of this information, please write to us or email us at the addresses given below enclosing your postal details:
The Serious Illness Care Programme UK
The Clatterbridge Cancer Centre NHS Foundation Trust
Please ensure that you provide a contact name and address when making your request. It will be helpful to us and speed up the processing of your request if you could be as specific as possible about the information you require. However, you don’t have to state why you want the information.
If you have any questions regarding this policy, or you wish to update your details or remove your personal data from our records, please contact us at the above address.
Thank you for visiting our site.